Process
How an engagement runs.
The same five phases, every time — so you know what happens next before you sign anything.
Discovery & Scoping
We talk through the problem, agree which package (or custom scope) fits, and confirm price and timeline in writing before anything starts.
Kickoff
You send access, brand assets, and any existing files. We confirm the brief back to you so there’s no ambiguity about what’s being built.
Design & Development
Work happens in visible stages, not behind a curtain. You see drafts, not just a final reveal.
Review & Refinement
One structured feedback round is built into every package's price; additional rounds are quoted if requested.
Handover & Launch
Source files, guidelines or documentation, and a short walkthrough of how to use what you now own.
What we need from you
A briefeven a rough one; the Discovery & Scoping call fills the gaps.
Timely accessbrand assets, hosting/CMS logins, or existing files, ideally at kickoff.
Sign-off on timeeach package's timeline assumes feedback arrives on schedule.
Typical timelines
Print Collateral Set 2 weeks · Identity Essentials / UX Audit & Roadmap / Campaign Starter 2–3 weeks · Launch Site 4 weeks · Product Design Sprint / Campaign System 5 weeks · Identity System / Packaging Design 6 weeks · Growth Site / Editorial & Publication 6–7 weeks · Design System Foundation 8–10 weeks · Brand Programme 10–12 weeks · Platform Build 10–14 weeks. Creative Retainer runs on a rolling monthly basis.
Tools & handover
Brand Identity
Logo source files (SVG/AI), guideline PDF, applied templates.
Web Design & Development
Full site source, deployment instructions, content-editing guide.
UI/UX Design
Figma library with documented components, developer handoff specs.
Print & Packaging
Print-ready PDF/X, dieline files, prepress report.
Marketing & Campaign Design
Sized asset exports, usage/guideline sheet, source files.