Terms of Service

1. Scope

These Terms govern all contracts between nora-designs — Inh. Nora Behrens, Simrockstraße 25, 30171 Hannover, Germany ("nora-designs", "we") and its clients ("you") for design services, whether purchased as one of the fifteen fixed-price packages listed on this site or agreed as custom scope at the hourly rate. This offer is directed at businesses (B2B). Purchases by consumers are possible; where that applies, the statutory consumer protections described in our Refunds & Cancellation policy take precedence over any conflicting term below.

2. Conclusion of contract

Placing an order through /checkout/, or confirming a custom-scope quote in writing, is a binding offer to conclude a contract on the terms stated on the relevant package or quote. The contract is concluded when we confirm acceptance in writing (by email). Package descriptions on this site — price, delivery time, and inclusions/exclusions — are part of the contract once confirmed.

3. Prices and payment

All prices are shown net of the statutory German VAT (currently 19%), which is added at checkout unless a valid EU VAT ID from a country other than Germany triggers the reverse-charge mechanism. Payment terms and accepted methods are shown at checkout. Custom scope is billed at €120 net per hour unless otherwise agreed in writing. Invoices are payable within 14 days of issue unless stated otherwise.

4. Scope and changes

Each package's "what's included" list, published on its package page, defines the contractual scope. Work genuinely outside that scope is treated as a change request: we will quote it before carrying it out, and it is only billed once you approve the quote in writing. This applies equally to custom-scope engagements, where the agreed brief defines scope.

5. Your cooperation

Timelines assume you provide requested materials, access, and feedback within the windows agreed at kickoff. Where your delay materially affects the schedule, the delivery date shifts accordingly, and we will tell you by how much as soon as it's known.

6. Intellectual property and usage rights

Until a package or invoice is paid in full, all deliverables remain our intellectual property and are provided to you for review purposes only. On full payment, you receive the rights of use stated on the relevant package page (typically: full, unrestricted commercial usage rights to the delivered files for your own business). We retain the right to reference completed work in our own portfolio and marketing, described only by discipline and technique, never by attributing your confidential business information, unless you have separately agreed to be named.

7. Third-party collaborators

Some packages draw on named collaborators — for photography, development, or print production, for example — where stated on the relevant package page. We remain your single point of contact and are responsible for coordinating that work.

8. Liability

We are liable without limitation for intent and gross negligence, and for injury to life, body, or health. For slight negligence, we are liable only for breach of a material contractual obligation (a duty whose fulfilment is essential to the proper performance of the contract and on which you may regularly rely), and liability is limited to the foreseeable, contract-typical damage. Liability under the German Product Liability Act remains unaffected.

9. Confidentiality

We treat project materials and business information you share with us as confidential, and do not disclose them to third parties beyond collaborators bound by the same duty and as necessary to perform the contract.

10. Cancellation

See our separate Refunds & Cancellation policy, which forms part of these Terms.

11. Final provisions

These Terms are governed by German law, excluding the UN Convention on Contracts for the International Sale of Goods. For contracts with merchants, the exclusive place of jurisdiction is Hannover, Germany. Should any provision of these Terms be or become invalid, the validity of the remaining provisions is unaffected.